Shipping policy

1. Delivery Time and Coverage

To provide convenience, Malbon.com.vn offers nationwide delivery.

• Ho Chi Minh City areas: 2–3 working days from order confirmation
• Others areas: 5–7 working days

Delays may occur in force majeure situations such as:

• Unable to contact customers by phone
• Incorrect or hard-to-find delivery address
• Sudden surge in order volume
• Delays from suppliers or shipping partners

2. Shipping Fees

Shipping fees are calculated based on the rates of third-party logistics providers.

Fees will be communicated during order confirmation.

For bulk or wholesale orders, shipping will follow:

• Carrier pricing
• Or contract agreement between both parties

Home Delivery:

• Free standard shipping for orders from 5,999,000 VND
• (Order value calculated before shipping fees and after discounts)

Estimated shipping:

• Ho Chi Minh City: 3–5 working days – 30,000 VND
• Other areas: 5–10 working days – 50,000 VND

3. Responsibilities in Delivery

All orders are carefully packed and sealed before shipping.

Shipping partners are responsible for delivering goods in original condition (sealed and intact).

Each package includes:

• Recipient information (name, phone, address)
• Tracking code

Invoices or delivery notes may be included for verification.

Shipping partners must provide documentation if requested by authorities.

4. Damaged Goods During Shipping

If products are damaged during shipping (whether by Malbon or third party), we will take responsibility to resolve the issue.

Customers may:

• Refuse the package
• Request exchange/return under policy

We will coordinate with shipping partners for compensation.

Note:
If delays occur, customers can choose to:

• Cancel the order
• Or continue waiting