Product Pricing Information

The total payment amount displayed on the website includes taxes and packaging fees, but excludes shipping fees and other additional charges.
(Any excluded fees will be communicated to customers during the order confirmation process by Malbon.com.vn staff.)

In addition, Malbon.com.vn is not responsible for any fees that may arise according to the policies of the issuing bank (if customers choose payment via bank transfer).

The listed price on the website is the official selling price provided by Malbon.com.vn for customers to reference and transact directly on the website or at stores.

Malbon.com.vn reserves the right to change product prices or discontinue one or more products at any time without prior notice (except for orders that have already been paid or completed in-store).

Payment Policy

There is one payment method:

• Payment via Payoo: Visa, MasterCard, JCB, etc.
  Customers can make payments directly through the integrated payment gateway on our website.

All transactions are secured and encrypted.

After payment is completed, we will contact you to confirm and proceed with delivery.

If after the agreed time we do not deliver or respond, customers may submit complaints directly to our head office.

We are committed to transparent, legal business practices and providing quality products with clear origins.

Delivery | Shipping Method and Cost

1. Delivery Time and Coverage

To provide convenience, Malbon.com.vn offers nationwide delivery.

• Ho Chi Minh City areas: 2–3 working days from order confirmation
• Others areas: 5–7 working days

Delays may occur in force majeure situations such as:

• Unable to contact customers by phone
• Incorrect or hard-to-find delivery address
• Sudden surge in order volume
• Delays from suppliers or shipping partners

 

2. Shipping Fees

Shipping fees are calculated based on the rates of third-party logistics providers.

Fees will be communicated during order confirmation.

For bulk or wholesale orders, shipping will follow:

• Carrier pricing
• Or contract agreement between both parties

Home Delivery:

• Free standard shipping for orders from 5,999,000 VND
• (Order value calculated before shipping fees and after discounts)

Estimated shipping:

• Ho Chi Minh City: 3–5 working days – 30,000 VND
• Other areas: 5–10 working days – 50,000 VND

3. Responsibilities in Delivery

All orders are carefully packed and sealed before shipping.

Shipping partners are responsible for delivering goods in original condition (sealed and intact).

Each package includes:

• Recipient information (name, phone, address)
• Tracking code

Invoices or delivery notes may be included for verification.

Shipping partners must provide documentation if requested by authorities.

4. Damaged Goods During Shipping

If products are damaged during shipping (whether by Malbon or third party), we will take responsibility to resolve the issue.

Customers may:

• Refuse the package
• Request exchange/return under policy

We will coordinate with shipping partners for compensation.

Note:
If delays occur, customers can choose to:

• Cancel the order
• Or continue waiting

Inspection Policy

Customers are allowed to check products before payment.

• No product trial is allowed
• Customers should verify correct model and quantity
• No usage allowed before acceptance

If satisfied → proceed with payment
If not satisfied → refuse delivery

Return shipping fee (equal to delivery fee) will be charged.

Important Notes:

• Delivery staff must wait during inspection
• If refused, contact hotline: 090288 3013
• Do not use sharp objects to open packages
• Damage caused by customers will not be eligible for return/exchange

Exchanges Policies

We have a 30-day exchange policy for items purchased through the Malbon Vietnam website (malbon.com.vn). This means you have 30 days after your purchase date to request an exchange, provided that the item meets all the criteria listed below.

Please note: Items purchased outside of Malbon Vietnam website are not eligible for exchange through Malbon Vietnam.

To be eligible for an exchange, the item must meet all of the following conditions:

• Item is unworn, unwashed, and in original condition
• Original tags are attached
• Item is in its original packaging with a clear and untampered waybill sticker
• Customer provides the email receipt from Malbon Vietnam
• Request is made within 30 days of purchase
• Item is not listed as a final-sale or non-returnable item
• Item is an apparel item (accessories, shoes, and golf bags are final sale)

Failure to meet any of these criteria will result in the forfeiture of eligibility for exchange.

To start an exchange, contact us at support@malbon.com.vn with your email receipt and a photo of the item showing its tags, packaging, and waybill sticker. Approved exchanges must be sent to the following address:

Malbon Vietnam
33 Dong Khoi, District 1
Vietnam

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We only process refunds for items that are proven to be damaged, defective, or incorrect upon receipt. Please note that we do not honor refunds for change of mind or incorrect size orders.

Once we’ve received and inspected your return, we’ll notify you whether the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@malbon.com.vn

Privacy Policy

Last updated: April 8, 2026

PRIVACY POLICY

1. Purpose & Scope

Malbon.com.vn does NOT sell or share customer personal data.

Information is used internally only.

Collected data includes:

• Full name
• Address
• Phone number
• Email
• Product info, quantity, delivery time

2. Usage

Data is used for:

• Customer support
• Order processing
• Service updates
• Marketing emails (if subscribed)
• Account and payment management

3. Data Retention

Data is deleted only upon customer request via:
Support@malbon.com.vn

4. Data Access

Authorized parties:

• MG&KHO Co., Ltd
• Contracted partners (within agreed scope)

5. Company Information

MG&KHO Co., Ltd
Address: 9th Floor, 144–146 Nguyen Thai Binh, Ben Thanh Ward, Ho Chi Minh City, Vietnam
Phone: 090288 3013
Website: Malbon.com.vn
Email: Support@malbon.com.vn

6. Data Access & Editing

Customers can request updates via:

• Email: Support@malbon.com.vn
• Hotline: 090288 3013

7. Complaint Handling

Malbon.com.vn ensures:

• No sharing/selling of personal data
• Data used only for:
• Service improvement
• Dispute resolution
• Legal requirements

For any concerns, contact:

• Hotline: 090288 3013
• Email: Support@malbon.com.vn