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Refund policy

We have a 30-day exchange policy for items purchased through the Malbon Vietnam website (malbon.com.vn). This means you have 30 days after your purchase date to request an exchange, provided that the item meets all the criteria listed below.

Please note: Items purchased outside of Malbon Vietnam website are not eligible for exchange through Malbon Vietnam.

To be eligible for an exchange, the item must meet all of the following conditions:

  • Item is unworn, unwashed, and in original condition
  • Original tags are attached
  • Item is in its original packaging with a clear and untampered waybill sticker
  • Customer provides the email receipt from Malbon Vietnam
  • Request is made within 30 days of purchase
  • Item is not listed as a final-sale or non-returnable item
  • Item is an apparel item (accessories, shoes, and golf bags are final sale)

Failure to meet any of these criteria will result in the forfeiture of eligibility for exchange.

To start an exchange, contact us at support@malbon.com.vn with your email receipt and a photo of the item showing its tags, packaging, and waybill sticker. Approved exchanges must be sent to the following address:

Malbon Vietnam
33 Dong Khoi, District 1
Vietnam

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We only process refunds for items that are proven to be damaged, defective, or incorrect upon receipt. Please note that we do not honor refunds for change of mind or incorrect size orders.

Once we’ve received and inspected your return, we’ll notify you whether the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@malbon.com.vn